E-on Software’s website victim of an external cyber-attack

After several weeks of its websites being offline, E-on software has released information about the cause. According to an official statement, in late November 2017 E-on became aware of an external-cyber attack,  leading to the e-commerce site and the Cornucopia3d store being taken offline on December 2019.

It was discovered that hackers may have had access to the servers from as far back as June 2013. The information contained on the servers, and that therefore could have been accessed, includes “names, addresses, email addresses, phone numbers, order and transaction information, membership information, subscription and maintenance plan information, public forum posts, technical support requests, software license information, and activation information”. According to the statement more sensitive information has not been compromised: “based on what we know now, there is no evidence that login passwords and sensitive financial information including banking information and credit or debit card information were compromised as this data was protected by encryption and hashing”.

E-on is creating a new secure e-commerce web site and Cornucopia3D store from the ground up.  In the meantime a temporary website is in place “to handle all requests for software activation, software downloads, purchases, technical support, and other requests.” At the moment these requests will be processed manually “as  quickly as possible, and in most cases, within 24 to 48 hours upon receipt”.

If you have used E-ons services we strongly recommend you read the full statement. We would add that it’s usually sensible practice when these situations occur to change your passwords if you use the same ones for other sites.